PATROL FORCE HAS DEVELOPED AN INDUSTRY-LEADING SECURITY OFFICER TRAINING
PROGRAM FOR OUR WORKFORCE.
Patrol Force uses the most advanced methods of documenting and delivering security officer training. We operate in full transparency and our training records are always available to our clients. Below is an overview of our training initiatives.
INITIAL ONBOARDING AND TRAINING
Once a security officer is hired, they are enrolled into the Patrol Force Initial Training program. They learn about our unique service delivery and how to provide the level of customer service our clients expect and deserve. This training also includes security fundamentals, patrolling, arrest procedures, fire safety and prevention, emergency response and first aid, and interpersonal skills training
While all employees must have a certain level of experience and education to serve as a security officer, each post and each client is different. For this reason, Patrol Force has created pre-assignment training which focuses our high-level service delivery and ensures officers show up at the client location and know exactly what to do. Officers must complete four to eight hours of this specialized training.
ONGOING PROFESSIONAL DEVELOPMENT
The security industry is a rapidly changing industry. As new procedures are developed and technology advances, we ensure our workforce stays up to date on the industry. We deliver training on a variety of client and company related topics using several different forms of medium.
TEAM MANAGEMENT AND SUPERVISION
Patrol Force strives to give our employees the resources they need to succeed. We provide 24/7 access to team managers. We are here when you need us. As our client, if you have any questions or concerns, we ask you to please contact us promptly so that we can be of immediate assistance. Below are some of our customized service features.
SCALABLE STAFFING WHEN YOU NEED IT.
If your security needs change, we can scale with you. Patrol Force has structured its hiring process to cross train employees when additional services are needed.
We have structured its recruiting and hiring process so if an emergency occurs, we can use our existing
personnel and outsourcing processes to supply you with qualified alternative officers.
24/7 MANAGEMENT ACCESS FOR ADDED SECURITY.
Your local, regional and national management teams are available 24-hours a day, seven days a week through our emergency phone line.
ONE-ON-ONE CUSTOMER SERVICE.
We know every client situation is different, which is why we assign each client with a personal service representative. Your representative can help with any issues or questions including billing, scheduling, statistics or other informational needs.
Each client receives a detailed job description to ensure we are meeting your expectations. At a minimum, we review the job description every six months to accommodate any additional needs or changes.
Our field managers conduct frequent and unannounced job inspections to ensure our officers are performing the job as required. This includes following legislative directives, regulations, and instructions. Any officer in violation will receive a written disciplinary action and detailed disciplinary report. If additional training is needed to rectify the issue, it will be provided.